At JAMES PERSE WINKEL, we are committed to providing you with stylish, high-quality fashion items and exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping (for orders over €50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: We currently ship worldwide except to some Asian countries and certain remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase of our stylish dresses, skirts, beachwear, and t-shirts. If you’re not happy with your item, you may return or exchange it within 15 days of receiving your order.

Return Conditions

To be eligible for a return or exchange, items must:

  • Be unused and unwashed
  • Have all original tags and packaging attached
  • Include proof of purchase

Important Hygiene Note: Due to hygiene considerations, certain beachwear items (such as swimwear) cannot be returned unless they are unused and with original hygiene strips intact. Please check these items carefully upon receipt.

Return Process in 4 Simple Steps

  1. Submit Your Return Request

    Email us at [email protected] with the following information:

    Subject: Return Request – [Your Order Number]

    Dear JAMES PERSE WINKEL team,

    I would like to request a return for the following items:

    Order number: [Your order number]
    Name: [Your name]
    Item(s) to return: [Item name, color, size, quantity]
    Reason for return: [e.g., wrong size, not as expected, etc.]
    Preference: [Return or exchange – specify desired size/color if exchanging]
    I confirm that the items are unused with original tags and packaging.

    Best regards,
    [Your name]
    [Your contact information]

  2. Wait for Our Confirmation

    Our team will respond within 2 business days with:

    • Return approval
    • Return address (if needed)
    • Any specific instructions
  3. Ship Your Return

    Carefully package the items in their original packaging and send to:

    JAMES PERSE WINKEL
    Returns Department
    1397 Maasstraat
    Deventer, NL 7417AH

    We recommend using a trackable shipping method. JAMES PERSE WINKEL is not responsible for return shipments that get lost in transit.

  4. Receive Your Refund or New Item

    Once we receive and inspect your return (within 3-5 business days of receipt):

    • For refunds: You’ll receive your money back via your original payment method (credit card, PayPal, etc.) within 5-10 business days.
    • For exchanges: We’ll ship your new item according to our standard shipping methods.

Return Shipping Costs

The cost of returning items is the customer’s responsibility, unless the return is due to an error by JAMES PERSE WINKEL (e.g., wrong item shipped).

Frequently Asked Questions

How long does it take to receive my refund?
After we inspect your return, it takes 5-10 business days for the refund to appear in your account. The exact time depends on your bank or payment provider.

Can I return an item in store?
Currently we only accept online returns via the process described above.

What if my item arrived damaged?
Contact us within 48 hours of receipt at [email protected] with photos of the damage. We’ll arrange a solution.

Contact Us

For any questions about shipping, returns, or exchanges:

Email: [email protected]
Address: 1397 Maasstraat, Deventer, NL 7417AH

Our team is here to ensure a smooth returns process that matches our stylish service.